transforming business performance

SectorsSectors

We have developed a wide-ranging knowledge about a number of industries and sectors. We have this knowledge because of our people and their backgrounds and our approach to the challenges of transforming business performance.

But we continue to work in new sectors, too. Each time we have worked in a sector for the first time, our client has remarked both how quickly we got to grips with the issues and how much breadth of experience we brought too. So now we do both - we continue to work for clients in a range of industries where we have huge experience, and we work elsewhere as well. This gives us a storehouse of expertise that we can tap into as each assignment requires.

Our people are a key part of this. Each of our people brings a solid set of real-world experiences. They have experienced and managed organisations at the sharp end and from the top.

In the last eight years, we have delivered business performance transformation in the following sectors:

  • General Insurance
  • Asset Finance
  • Banking
  • Aerospace
  • Transport and Travel
  • Local Government
  • Retail
  • Energy
  • Automotive
  • State-private ventures

We are also members of the following trade associations:

FLA is the principal representative of the asset, consumer and motor finance sector in the UK.
FLA
The Institute of Management Consultancy (IMC) is the Professional Body for Management Consultants.
Membership number 10325414
IMC

What we've doneWhat we've done

  • Carried out strategic performance benchmarking and market comparison for a variety of clients, often involving discrete and behind-the-scenes discussions with market leaders and influencers.
  • Developed an end-to-end supply chain strategy for motor accident repairs for a major UK insurer, and subsequently managed the delivery of improvements.
  • Established a specialist claims management function, including all aspects of organisational and process design.
  • Assessment and audit of a number of highly complex Financial Risk Insurance Programmes in the aviation market.
  • Re-engineered a large-scale insurance contract maintenance and claims management operation, including all aspects of organisational and process design.
  • Designed and developed an integrated business post-acquisition, including all aspects of organisational development and migration.
  • Carried out a cross-service strategic review for a London Borough and established a long-term change programme to deliver significant on-going cost savings and service performance improvements.
  • Reengineered all aspects of operational and organisational design in a social services department in a London Borough, resulting in dramatic and sustained improvements in service.
  • Led the redesign of processes and organisational structure in the major state-funded private sector provider of adult learning.